SettleWiseAI AssistantShared concept
CX-01Shared language

The conversation is not the source of truth

The chat says one thing and the screen says another.

Track

Shared concept

Phase

Shared language

Starts with

Chat and screen disagree

Ends with

Record trusted

Compare an answer with its record.

Before you start

Sign in as
Any SettleWise user with assistant access

Run the scenario

  1. 1AccountingSettleWise · Assistant, then the record

    Ask for an invoice's balance, then open the invoice.

    Expected evidence

    Both match; if a payment arrives later, the invoice updates and the old answer does not.

Scenario completed

Record trusted

Trust
In the chat text→In the record

If it does not match

  • If they differ right away, a payment may be waiting validation.