SettleWiseClientsShared concept
CX-02Shared language

A commission partner is not a parent

Agencies and group formers bring guests and earn commission. They are not the guests' parent.

Track

Shared concept

Phase

Shared language

Starts with

Agency as parent idea

Ends with

Agency as partner

You are here

CX-02

    The situation

    It is tempting to group an agency's guests under the agency. SettleWise models agencies as partners instead.

    What starts it

    Someone wants to put an agency's guests under the agency.

    How it unfolds

    SalesAdmin
    1. 1

      The agency is created as a commission partner with a category

      Admin

      Categories like Agency or Group Former carry the default rate.

    2. 2

      Each guest is a client linked to that partner

      Sales

      This is the key moment of the journey: the guest stays the billed client. This is the key moment of the journey.

    3. 3

      The partner can receive the guests' invoices

      Sales

      Delivery is a choice; ownership does not move.

    4. 4

      Hierarchy stays for real billing families

      Sales

      A family or company that truly pays for its members.

    Who's involved

    Sales

    Works with the client record and commercial decisions.

    Admin

    Configures registers, partners, reminders, and integrations.

    What each person sees

    Admin

    Partner categories with default rates in Preferences → Commissions.

    Why: Keep commission rules in one place.

    The rule to remember

    Agencies earn commission beside the client. Families share a parent.