SettleWiseCollections & RemindersManual follow-up
MF-01Nudge now

Send a reminder by hand

Accounting talked to the client and wants to send a nudge now.

Track

Manual follow-up

Phase

Nudge now

Starts with

Open balance

Ends with

Manual reminder sent

You are here

MF-01
  1. MF-01Send a reminder by hand
  2. MF-02Stop automatic reminders for one invoice
  3. MF-03Change what the reminder says

The situation

Not every follow-up can wait for the schedule. A manual reminder uses the same email and recipient.

What starts it

Accounting opens the invoice's Reminders panel.

How it unfolds

AccountingSystemClient
  1. 1

    Accounting picks a reminder type, for example Friendly Reminder

    Accounting

    Due soon or overdue types exist for each phase.

  2. 2

    Accounting reviews the client, invoice, and outstanding amount

    Accounting

    The amount is the live balance.

  3. 3

    Accounting clicks Send Reminder

    Accounting

    This is the key moment of the journey: the client is asked now. This is the key moment of the journey.

  4. 4

    The reminder goes to the billing recipient and appears on the timeline

    System

    The assistant can send one too, after a preview.

Who's involved

Accounting

Owns money movement, registers, and reconciliation.

System

Automates emails, matching, reminders, and sync.

Client

Receives invoices, reminders, and payment links.

What each person sees

Accounting

The client, invoice, and outstanding amount before sending.

Why: Send the right reminder once.

The rule to remember

A manual reminder uses the same email and recipient as the automatic ones.