SettleWisePrograms & InvoicesShared concept
CX-01Shared language

The sold program is the invoice

Lodges talk about "the program" as if it lived beside the invoice. In SettleWise it does not.

Track

Shared concept

Phase

Shared language

Starts with

Program and bill apart

Ends with

One record

You are here

CX-01

    The situation

    What was sold, the event date, and the payment structure all live on one invoice.

    What starts it

    Someone asks where the booked program is recorded.

    How it unfolds

    SalesAccounting
    1. 1

      The client holds the relationship

      Sales

      The client exists before and after the sale.

    2. 2

      The invoice holds what was sold, the event date, and the payment structure

      Sales

      This is the key moment of the journey: there is no separate program record. This is the key moment of the journey.

    3. 3

      Two-phase is one invoice with two asks

      Accounting

      Not two invoices.

    4. 4

      Payments, credits, and reminders hang off this invoice

      Accounting

      Field programs in Trailhead are operations, not this bill.

    Who's involved

    Sales

    Works with the client record and commercial decisions.

    Accounting

    Owns money movement, registers, and reconciliation.

    What each person sees

    Sales

    Invoices is the list of sold programs.

    Why: Find any sale in one place.

    The rule to remember

    If you sold it, it is on the invoice.