SettleWiseCredits & ExceptionsCredit creation
CR-03Return the money

Refund a cancelled program

The client cancelled and wants their money back, possibly minus a fee.

Track

Credit creation

Phase

Return the money

Starts with

Cancelled paid program

Ends with

Refunded and closed

Refund a test invoice with a fee.

Before you start

Sign in as
Accounting or owner
Starting state
A test invoice with a validated payment

Run the scenario

  1. 1AccountingSettleWise · Invoices · invoice detail

    Click Refund, set a 10% fee, choose the register, and confirm.

    Expected evidence

    The invoice shows Refunded and the timeline shows Refund Issued.

Scenario completed

Refunded and closed

Invoice status
Paid→Refunded
Register balance
Holds the payment→Reduced by the refund

If it does not match

  • If the register is not offered, its currency differs from the payment.