SettleWiseCollections & RemindersReminder schedule
RM-01Define the follow-up

Build the reminder schedule

The lodge wants every open invoice followed up without anyone keeping a calendar.

Track

Reminder schedule

Phase

Define the follow-up

Starts with

No schedule

Ends with

Schedule active

You are here

RM-01
  1. RM-01Build the reminder schedule
  2. RM-02Remind before the deposit is due
  3. RM-03Follow up an overdue payment
  4. RM-04Reminders stop when the money arrives

The situation

One schedule applies to every new invoice: days before or after each due date, with a summary to check it.

What starts it

An admin opens Settings → Reminders.

How it unfolds

AdminSystem
  1. 1

    The admin activates reminders and allows automatic sending

    Admin

    Without automatic sending, reminders are manual only.

  2. 2

    The admin picks the date from which new invoices get automatic reminders

    Admin

    Older invoices keep manual reminders.

  3. 3

    The admin adds reminders: days, Before or After, and a trigger date

    Admin

    This is the key moment of the journey: each reminder is tied to one due date. This is the key moment of the journey.

  4. 4

    The admin reads the Reminder summary and sends a test

    Admin

    The test arrives as the client would see it.

  5. 5

    SettleWise saves and applies the schedule to future reminders

    System

    Changes affect all future reminders.

Who's involved

Admin

Configures registers, partners, reminders, and integrations.

System

Automates emails, matching, reminders, and sync.

What each person sees

Admin

The Reminder List and its plain-language summary.

Why: Check the reminders match the payment policy.

The rule to remember

Define the schedule once; every invoice follows it.