Follow up an overdue payment

The due date passed and the payment is still open.

Track

Reminder schedule

Phase

Chase after the date

Starts with

Payment overdue

Ends with

Client and team informed

The situation

The client and the team both need to know: the client by email, the team by an alert.

An overdue reminder reaches its date.

SystemAccountingClient

1
SettleWise checks the payment is still open
System
Paid phases cancel their reminders.
2
If the invoice was emailed in the last 7 days, the reminder waits
System
It goes out when the window ends.
3
SettleWise sends the overdue email for that phase
System
This is the key moment of the journey: the client is told the payment is late. This is the key moment of the journey.
4
The finance team gets an Invoice overdue alert, once per phase, 3+ days late
System
Alerts never change the invoice status.

System

Automates emails, matching, reminders, and sync.

Accounting

Owns money movement, registers, and reconciliation.

Client

Receives invoices, reminders, and payment links.

Accounting

An Invoice overdue alert in the bell and on the phone.

Why: Decide whether to call the client.

Client

The overdue email for that phase with the live balance.

Why: Pay what is owed now.

Overdue reminders wait; they are never skipped while money is owed.