SettleWiseCredits & ExceptionsCredit creation
CR-01Keep the extra

An overpayment becomes credit

The client paid more than the open invoices ask for.

Track

Credit creation

Phase

Keep the extra

Starts with

Payment above the ask

Ends with

Available client credit

You are here

CR-01
  1. CR-01An overpayment becomes credit
  2. CR-02Roll over a cancelled deposit
  3. CR-03Refund a cancelled program
  4. CR-04Write off a small balance

The situation

A transfer covers the deposit and a bit more. The extra must not disappear.

What starts it

A validated payment exceeds what it covers.

How it unfolds

AccountingSystemClient
  1. 1

    Accounting validates the payment

    Accounting

    The usual register and allocation rules apply.

  2. 2

    SettleWise fills the invoices the payment covers

    System

    Oldest due invoice first.

  3. 3

    SettleWise turns the remainder into available credit

    System

    This is the key moment of the journey: the extra gets a home. This is the key moment of the journey.

  4. 4

    The client balance shows the credit, and reminders mention it

    System

    The credit is not applied automatically to other invoices.

Who's involved

Accounting

Owns money movement, registers, and reconciliation.

System

Automates emails, matching, reminders, and sync.

Client

Receives invoices, reminders, and payment links.

What each person sees

Accounting

The payment split into invoice allocation and credit.

Why: Know where every peso went.

Client

Reminders mention the credit already available.

Why: Not feel charged twice.

The rule to remember

Extra money becomes credit. It is never lost or ignored.