SettleWiseCredits & ExceptionsCredit creation
CR-04Close the debt

Write off a small balance

A small remainder is not worth chasing.

Track

Credit creation

Phase

Close the debt

Starts with

Small open remainder

Ends with

Invoice closed

You are here

CR-04
  1. CR-01An overpayment becomes credit
  2. CR-02Roll over a cancelled deposit
  3. CR-03Refund a cancelled program
  4. CR-04Write off a small balance

The situation

A few dollars stay open after the client paid. The lodge forgives them on purpose.

What starts it

Accounting opens Create Credit Memo and chooses Write-off remaining balance only.

How it unfolds

AccountingSystem
  1. 1

    Accounting opens the invoice with the small remainder

    Accounting

    Check the remainder really is not owed.

  2. 2

    Accounting chooses Write-off remaining balance only and confirms

    Accounting

    This is the key moment of the journey: the debt is forgiven on purpose. This is the key moment of the journey.

  3. 3

    SettleWise creates one memo and closes the invoice without credit

    System

    QuickBooks receives the memo.

  4. 4

    Reminders for that balance stop

    System

    The client balance no longer shows the debt.

Who's involved

Accounting

Owns money movement, registers, and reconciliation.

System

Automates emails, matching, reminders, and sync.

What each person sees

Accounting

A write-off memo and the invoice closed.

Why: Stop chasing what the lodge decided to forgive.

The rule to remember

A write-off forgives a debt. It never creates credit.