SettleWiseCredits & ExceptionsCredit use and transfer
CU-02Move the credit

Transfer credit to another client

One client has credit that another client should own.

Track

Credit use and transfer

Phase

Move the credit

Starts with

Credit on wrong client

Ends with

Credit on new client

You are here

CU-02
  1. CU-01Apply credit to an invoice
  2. CU-02Transfer credit to another client
  3. CU-03Transfer an unpaid balance

The situation

A family member will travel instead. The credit should follow the person who uses it.

What starts it

An admin chooses Transfer Credit on the source client's balance card.

How it unfolds

AdminSystem
  1. 1

    The admin opens the source client's balance card

    Admin

    Only owners and admins see Transfer Credit.

  2. 2

    The admin chooses the destination client and amount

    Admin

    Use it for clear relationships such as family.

  3. 3

    SettleWise consumes the source credit and creates it on the destination

    System

    This is the key moment of the journey: the credit changes owner. This is the key moment of the journey.

  4. 4

    Both profiles show the transfer history

    System

    QuickBooks is not changed by this transfer.

Who's involved

Admin

Configures registers, partners, reminders, and integrations.

System

Automates emails, matching, reminders, and sync.

What each person sees

Admin

The transfer on both clients' Credit Transfers history.

Why: Keep a trace of who moved what.

The rule to remember

Transfer credit moves credit, not debt — and it stays inside SettleWise.