Credits & Credit Memos
Understanding customer credits and how to manage them
Credits & Credit Memos
Learn how to manage customer credits and credit memos in SettleWise.
Video coming soon2:00
What is a Credit Memo?
A credit memo is a document that records value owed to a customer. In SettleWise, credit memos are created when:
- A client cancels and receives a refund
- A payment is rolled over to next season
- You issue a courtesy credit
- A balance is transferred between customers
Credit Types
| Type | Money Returns? | Credit Created? | Use Case |
|---|---|---|---|
| Refund | Yes | ❌ No | Client wants money back |
| Rollover | ❌ No | Yes | Keep deposit for next year |
| Write-off | ❌ No | ❌ No | Close unpaid balance |
| Balance Transfer | ❌ No | Yes (new customer) | Move credit between clients |
Viewing Credits
From the Credits Page
Navigate to Credits in the sidebar to see all credit memos.
From Customer Profile
Open a customer's profile to see their available credit balance.
Applying Credits
When creating a new invoice or recording a payment, available credits are shown automatically.
Credits are applied oldest-first by default.